Q: How long will it take for my order to arrive?
Most orders are processed within 1–2 business days. Standard delivery within South Africa typically takes 3–7 business days. Delivery times may vary slightly during peak seasons or due to courier delays.

Q: How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We also offer free shipping on orders over R500!

Q: Can I track my order?
Yes! Once your order has shipped, you’ll receive a tracking number via email. You can also track your order anytime on our Track Your Order page.

Q: What is your return policy?
We accept returns or exchanges within 14 days of delivery for unused and undamaged products. Items must be in their original packaging.

Q: How do I make a return or exchange?
Contact us via email or our Contact page with your order number and reason for return. We’ll provide instructions on how to send your item back.

Q: Are return shipping costs covered?
If the return is due to a defective product or shipping error, we cover the return shipping. For other reasons, the customer is responsible for return shipping costs.

Q: Do your products come with a warranty?
Yes! Many of our products come with a 6–12 month warranty against manufacturing defects. Please check individual product pages for warranty details.

Q: How do I claim a warranty?
Contact our support team with your order number and photos of the defective item. We’ll guide you through a replacement or repair process.

Q: How do I choose the right size for my pet?
Each product that requires sizing (like harnesses, beds, or clothing) has a detailed size guide on its product page. Measure your pet carefully and refer to the guide to find the best fit.

Q: What if the size I ordered doesn’t fit?
No worries! You can exchange for a different size within our 14-day return period. Just contact our support team with your order details.