Terms of service
Terms & Conditions
Welcome to Shada Pets. These Terms & Conditions govern your use of our website www.shadapets.co.za and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. About Us
Shada Pets is an online store offering pet products within the Republic of South Africa.
Website: www.shadapets.co.za
Email: support@shadapets.co.za
Phone: [Add your contact number]
2. Use of the Website
By using this website, you confirm that you:
- Are at least 18 years old or using the site under the supervision of a parent or guardian
- Will use the website for lawful purposes only
- Will not misuse, interfere with, or attempt to gain unauthorised access to the website
3. Products & Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time. Product images are for illustration purposes and may vary slightly from the actual product.
4. Pricing & Payment
All prices are displayed in South African Rand (ZAR). Prices include VAT where applicable. We reserve the right to change prices without prior notice. Payment must be completed in full before orders are processed.
Secure payments are processed through trusted third-party payment providers.
5. Orders & Acceptance
An order confirmation email does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including stock availability, pricing errors, or suspected fraud. If an order is cancelled after payment, a full refund will be issued.
6. Shipping & Delivery
Shipping is available within South Africa only. Delivery times are estimates and not guaranteed. Risk of loss or damage passes to the customer upon delivery.
Please refer to our Shipping Policy for full details.
7. Returns & Refunds
Returns and refunds are handled in accordance with our Refund & Returns Policy. Please review that policy before placing an order.
8. Intellectual Property
All content on this website, including text, images, logos, graphics, and design elements, is the property of Shada Pets or its content suppliers and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Shada Pets shall not be liable for any indirect, incidental, or consequential damages. Our liability is limited to the purchase price of the product in question. Nothing in these Terms limits your rights under South African consumer protection laws.
10. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal information.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.
12. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect once posted on this page. We encourage you to review this page regularly.
13. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of South Africa.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact:
📧 customer@shadapets.co.za
📞 074 953 188(WHATSAPP)